This article discusses an excellent service in
Australia for people who have a
hearing and or
speech impairment. Countries other than
Australia may have similar services.
ACE refers to
Australian Communication Exchange, connecting anyone with everyone. This service in
Australia is a non-profit organization dedicated to
empowering people who are
deaf or have
difficulty with hearing,
speech or
communication, to use the
telephone. The service allows people with a
hearing and or speech disability to
telephone or to
receive calls, anywhere. The service provides for
local,
interstate and
overseas,
telephone calls for either
personal use or for
business.
Confidentiality is assured. Other people without
hearing or speech disability use an ordinary
telephone to take or return the calls.
Choices for people to utilize this
telephone call service are as follows.
Type and read calls, also known as
text to voice calls, allows a
Relay Officer (
RO) to become your ‘
voice’. As you type your message/conversation on the
keyboard of your phone, the
RO reads your words to the other person. Listening to how the other person replies, the
RO types their words back to you. You read the message on a small screen above the
keyboard. Calling a person is easy. With this type of call you do not use your
voice at all. You can make a call by phoning the
National Relay Service (
NRS), following the prompts on screen and type away.
Type and listen calls, also known as
hearing carry over calls, are for people having difficulty with
speech but have no problem with
hearing. Whilst you type your words into your phone, the
RO reads them to the person you are calling or
hearing from. You listen to the other person as you would in any straight forward phone call. The only difference is, you type your side of the conversation.
Speak and read calls, also known as
voice carry over calls, are for people who can not
hear well but still prefer to use their own
voice or a
voice device. The
relay officer types the other person’s conversation for you to read but then you use your voice to speak, knowing the other person is able to
hear you. If you wish to telephone another person with the same
disability as you have you can both use your
voices but read as the
RO types your words to each other. In this way you both do all the talking but the
RO does all the typing for you as you read what the other person is saying.
Speak and listen calls, also known as
speech to speech relay calls, are for people having
difficulty speaking and or communicating but prefer to use their own
voice or
voice device to speak to the
Relay Officer. This type of call is good for people who find others have difficulty understanding their
speech on the
telephone. The
RO, trained and experienced in listening to people with
speech impairments, is able to re-speak all or a part of your conversation to the other person if they have not understood you.
A
TTY (
teletypewriter) is a
telephone with a small
keyboard, allowing you to type a message. Keystrokes are converted into signals and transmitted via a telephone line. There are different styles of
telephones, depending on your particular need.
To access a
TTY telephone in
Australia, you may contact the
Telstra Disability Service. Your
doctor or
speech pathologist is able to sign the application form verifying your need for this type of service. Cost to the consumer is the same as any
Telstra home telephone. You can access the
National Relay Service site by clicking the link at the beginning of this article for plenty of information about the service. For people in countries other than
Australia, contact your local
telephone company or your
disability services agency for information. However, by browsing through our
Australian site you may have a more informed opinion on which type of
TTY phone service you require before following it up in your own country.
I use my
TTY telephone when my
voice is very
strained and effortful. I also use this phone following
Botox treatment when my
voice is very
soft and
breathy sounding. The phone can also be used as a
regular telephone by anyone else in my home. This service is of great benefit to me, reducing that feeling of horror that goes with, 'Oh, dear
God! I've actually got to use the
telephone'.
I hope this information has been useful to you. Please, leave a comment if you would like to. I am happy to reply.
Sue Bayliss.
Cairns,
Australia.